Verto closed or froze your business account: what its terms say
As of October 16, 2026, these are Verto’s own words on closing accounts: the notice it gives, the reasons it names and where a complaint can go next.
Notice before closing
21.1 We may terminate your Verto Platform Account or any Verto Services associated with it (including closing of your Wallet(s) or Verto Global Account) by giving you two (2) months’ prior notice which we shall send to the most recent email address with which you have provided us.
Reasons it names for closing or suspending an account
21.2 We can suspend your Verto Platform Account or any Verto Services associated with it (including suspending your Wallet(s) or Verto Global Account), restrict its functionality or terminate this Agreement at any time with immediate effect if: … you fail to meet any KYC, KYB, AML, or other due diligence checks conducted by us at any time; or … we are required to do so by any of our Payment Services Providers;
Complaints and where to go next
24.4 If you are not satisfied with the outcome of our response, you may be entitled to refer your complaint to the Financial Ombudsman Service (the “FOS”) (in particular if you are a “consumer”, charity” or a “micro-enterprise”, as those terms are defined in the PSRs) which is an independent body.
These are the provider’s published terms, not legal advice. Your own agreement and the law where your company is may give you more.