Verto a fermé ou gelé votre compte professionnel : ce que disent ses conditions
Au 16 octobre 2026, voici, mot pour mot, ce que Verto écrit sur la fermeture des comptes : le préavis donné, les motifs invoqués et à qui adresser une réclamation ensuite.
Préavis avant la fermeture
21.1 We may terminate your Verto Platform Account or any Verto Services associated with it (including closing of your Wallet(s) or Verto Global Account) by giving you two (2) months’ prior notice which we shall send to the most recent email address with which you have provided us.
Motifs cités pour fermer ou suspendre un compte
21.2 We can suspend your Verto Platform Account or any Verto Services associated with it (including suspending your Wallet(s) or Verto Global Account), restrict its functionality or terminate this Agreement at any time with immediate effect if: … you fail to meet any KYC, KYB, AML, or other due diligence checks conducted by us at any time; or … we are required to do so by any of our Payment Services Providers;
Réclamations et recours
24.4 If you are not satisfied with the outcome of our response, you may be entitled to refer your complaint to the Financial Ombudsman Service (the “FOS”) (in particular if you are a “consumer”, charity” or a “micro-enterprise”, as those terms are defined in the PSRs) which is an independent body.
Ce sont les conditions publiées du prestataire, pas un conseil juridique. Votre propre contrat et le droit du pays de votre entreprise peuvent vous donner davantage.