¿Verto ha cerrado o bloqueado tu cuenta de empresa? Qué dicen sus condiciones
A fecha de 16 de octubre de 2026, esto es lo que dice Verto, con sus propias palabras, sobre el cierre de cuentas: el preaviso que da, los motivos que cita y dónde se puede reclamar después.
Preaviso antes del cierre
21.1 We may terminate your Verto Platform Account or any Verto Services associated with it (including closing of your Wallet(s) or Verto Global Account) by giving you two (2) months’ prior notice which we shall send to the most recent email address with which you have provided us.
Motivos que cita para cerrar o suspender una cuenta
21.2 We can suspend your Verto Platform Account or any Verto Services associated with it (including suspending your Wallet(s) or Verto Global Account), restrict its functionality or terminate this Agreement at any time with immediate effect if: … you fail to meet any KYC, KYB, AML, or other due diligence checks conducted by us at any time; or … we are required to do so by any of our Payment Services Providers;
Reclamaciones y adónde acudir después
24.4 If you are not satisfied with the outcome of our response, you may be entitled to refer your complaint to the Financial Ombudsman Service (the “FOS”) (in particular if you are a “consumer”, charity” or a “micro-enterprise”, as those terms are defined in the PSRs) which is an independent body.
Son las condiciones publicadas del proveedor, no asesoramiento jurídico. Tu propio contrato y la ley del país de tu empresa pueden darte más.