Corrections and right of reply
Every rule on Banxta is a provider’s own published wording, with a link to the page it is on and the date we read it. When that page changes, ours should too. This is how to tell us, and what happens next.
Report a rule that has changed
Write to info@banxta.app with the Banxta page and the provider’s page that shows the change. Every provider page has a “Has this rule changed? Tell us” link that fills in the page for you.
We act on what a provider publishes, not on what its staff said in a call or a chat.
What we do with a report
We read the provider’s page again. If its published wording has changed, we replace the quote, the answer and the date in our base, and every page that shows the rule changes with the next update of the site. If we cannot find the change on the provider’s own pages, the quote stays, with the date we last found it.
Apart from reports, a scheduled job re-reads every licence and every quoted rule each week. A rule it no longer finds word for word goes to a person to check, and its date does not move.
Right of reply for providers
A provider may write to info@banxta.app to correct how we read its published rules, or to point us to its current policy. We publish the provider’s own published wording, with its link and date, and the answer it gives; we do not publish statements that are not on the provider’s own pages.
Corrections made after a report
None yet. Changes the weekly re-reading finds appear on each page as a new date.
Based on providers’ published policies. No provider pays for placement. Facts carry the date they were last verified. Policies change; re-check before applying if a date is older than 90 days