Viva.com closed or froze your business account: what its terms say
As of October 9, 2026, these are Viva.com’s own words on closing accounts: the notice it gives, the reasons it names and where a complaint can go next.
Notice before closing
Either VIVA BANK or the User has the right to terminate this agreement for convenience and with immediate effect, provided that the termination has been notified in writing to the counterparty.
Reasons it names for closing or suspending an account
Explicitly, however indicatively, as material reason justifying termination or deactivation of Viva.com account according to Term 9.5 are agreed suspension of Viva.com for more than six (6) months, bankruptcy, liquidation, entering into receivership and in general the dissolution or cease of the business of any of the parties for any reason whatsoever, the suspicion of violation by the User of the legal and regulatory framework in relation to the prevention of the use of the financial system for the purposes of money laundering or terrorist financing, as applicable at all times.
Complaints and where to go next
If you are not satisfied with the response you receive or the solution suggested to you, you can appeal within one (1) year from the date of filing the complaint to Vivabank, to the Hellenic Financial Ombudsman
These are the provider’s published terms, not legal advice. Your own agreement and the law where your company is may give you more.