SumUp closed or froze your business account: what its terms say
As of October 9, 2026, these are SumUp’s own words on closing accounts: the notice it gives, the reasons it names and where a complaint can go next.
Notice before closing
We reserve the right to terminate the Payment Terms either on two months’ notice or, subject to applicable law, immediately if:
Reasons it names for closing or suspending an account
We reserve the right to terminate the Payment Terms either on two months’ notice or, subject to applicable law, immediately if: (a) you breach any condition of these Payment Terms or any other condition applicable to specific Payment Services covered by separate terms and conditions, including, without limitation, the Network Rules; (b) we have reason to believe that you are in violation of any law or regulation that is applicable to your use of the Payment Services; (c) we have reason to believe that you are in any way involved in any fraudulent activity, money laundering, terrorism financing or other criminal activity; (d) you pose an unacceptable credit or fraud risk to us; or (e) we have reason to believe that your Account has been compromised or otherwise poses a security risk.
Complaints and where to go next
If you are not satisfied with our response - or if you have not received a response for 35 days - you have the right to forward your complaint to the Financial Ombudsman Service (FOS)
These are the provider’s published terms, not legal advice. Your own agreement and the law where your company is may give you more.