Aller au contenu

SumUp a fermé ou gelé votre compte professionnel : ce que disent ses conditions

Au 9 octobre 2026, voici, mot pour mot, ce que SumUp écrit sur la fermeture des comptes : le préavis donné, les motifs invoqués et à qui adresser une réclamation ensuite.

Préavis avant la fermeture

We reserve the right to terminate the Payment Terms either on two months’ notice or, subject to applicable law, immediately if:

· Source

Motifs cités pour fermer ou suspendre un compte

We reserve the right to terminate the Payment Terms either on two months’ notice or, subject to applicable law, immediately if: (a) you breach any condition of these Payment Terms or any other condition applicable to specific Payment Services covered by separate terms and conditions, including, without limitation, the Network Rules; (b) we have reason to believe that you are in violation of any law or regulation that is applicable to your use of the Payment Services; (c) we have reason to believe that you are in any way involved in any fraudulent activity, money laundering, terrorism financing or other criminal activity; (d) you pose an unacceptable credit or fraud risk to us; or (e) we have reason to believe that your Account has been compromised or otherwise poses a security risk.

· Source

Réclamations et recours

If you are not satisfied with our response - or if you have not received a response for 35 days - you have the right to forward your complaint to the Financial Ombudsman Service (FOS)

· Source

Ce sont les conditions publiées du prestataire, pas un conseil juridique. Votre propre contrat et le droit du pays de votre entreprise peuvent vous donner davantage.