Starling Bank closed or froze your business account: what its terms say
As of October 9, 2026, these are Starling Bank’s own words on closing accounts: the notice it gives, the reasons it names and where a complaint can go next.
Notice before closing
We’ll usually give you at least 90 days’ notice before we close your account and stop providing additional
services.
Reasons it names for closing or suspending an account
In some cases we can close your account immediately and without letting you know why. We can do this if
we:
• are unable to complete our anti-money-laundering checks
• have reasonable grounds to suspect the account is linked to serious crime, such as fraud, money
laundering and bribery
• are required to close your account by the government, the Financial Conduct Authority, HM Treasury,
or under immigration laws
• reasonably believe you’ve committed an offence when providing goods or services to others when
using your account with us
• need to do this to meet another legal or regulatory requirement which applies to us
Complaints and where to go next
You can refer your complaint to the Financial Ombudsman Service (FOS) if you’re not happy with how we
handled it.
These are the provider’s published terms, not legal advice. Your own agreement and the law where your company is may give you more.