Holvi closed or froze your business account: what its terms say
As of October 9, 2026, these are Holvi’s own words on closing accounts: the notice it gives, the reasons it names and where a complaint can go next.
Notice before closing
21.2.2. Holvi has the right to terminate the Holvi Services and these Terms of Service for convenience and without giving any reason at any time by giving two (2) months' written notice to the Customer.
Reasons it names for closing or suspending an account
a) the Customer is in material breach of these Terms of Service, any supplementary terms, Acceptable Use Policy or any applicable law;
Complaints and where to go next
24.2. A Customer that is served by Holvi Payment Services Oy Zweigniederlassung Deutschland can report, in case the Customer is not content with Holvi’s resolution of the complaint which has been reported previously through Holvi’s Complaint Form described in point 24.1, to Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin) at Graurheindorfer Straße 108, 53117 Bonn, Germany (www.bafin.de/) or to Deutsche Bundesbank at Wilhelm-Epstein-Straße 14, 60431 Frankfurt am Main, Germany (www.bundesbank.de/).
These are the provider’s published terms, not legal advice. Your own agreement and the law where your company is may give you more.