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Airwallex closed or froze your business account: what its terms say

As of October 9, 2026, these are Airwallex’s own words on closing accounts: the notice it gives, the reasons it names and where a complaint can go next.

Notice before closing

17.2 Airwallex's rights to terminate or suspend the Services for additional cause. Airwallex may, acting reasonably, without notice, immediately suspend access to the Services or terminate all or any part of the Terms or any of the Services if:

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Reasons it names for closing or suspending an account

(e) the Customer has breached the Terms or breached any applicable limits or restrictions set out in the Acceptable Use Policy; (f) the Customer has given Airwallex false or inaccurate information, or Airwallex has been unable to verify any information the Customer has provided; … (j) Airwallex has reasonable concerns about the Customer's Airwallex Profile, including the Customer's use of the Services; … (l) one of Airwallex's banking partners, or other service provider necessary to provide the Services, requires Airwallex, acting reasonably, to terminate these General Terms or any other Terms; or (m) the Customer does not use its Airwallex Profile for twelve (12) months and it becomes inactive.

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Complaints and where to go next

Airwallex (UK) Customers If you are not satisfied with the decision in our final response, you may be able to refer your complaint to the Financial Ombudsman Service (FOS). … Airwallex (Netherlands) B.V. & Airwallex Capital (Netherlands) B.V. (European Economic Area) Customers If you are not satisfied with the decision in our final response, you may be able to refer your complaint to the courts of the Netherlands.

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These are the provider’s published terms, not legal advice. Your own agreement and the law where your company is may give you more.