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Airwallex fechou ou bloqueou a sua conta empresarial: o que dizem os termos

A 9 de outubro de 2026, estas são as próprias palavras de Airwallex sobre o encerramento de contas: o pré-aviso que dá, os motivos que indica e para onde pode seguir depois uma reclamação.

Pré-aviso antes do encerramento

17.2 Airwallex's rights to terminate or suspend the Services for additional cause. Airwallex may, acting reasonably, without notice, immediately suspend access to the Services or terminate all or any part of the Terms or any of the Services if:

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Motivos indicados para encerrar ou suspender uma conta

(e) the Customer has breached the Terms or breached any applicable limits or restrictions set out in the Acceptable Use Policy; (f) the Customer has given Airwallex false or inaccurate information, or Airwallex has been unable to verify any information the Customer has provided; … (j) Airwallex has reasonable concerns about the Customer's Airwallex Profile, including the Customer's use of the Services; … (l) one of Airwallex's banking partners, or other service provider necessary to provide the Services, requires Airwallex, acting reasonably, to terminate these General Terms or any other Terms; or (m) the Customer does not use its Airwallex Profile for twelve (12) months and it becomes inactive.

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Reclamações e a quem recorrer depois

Airwallex (UK) Customers If you are not satisfied with the decision in our final response, you may be able to refer your complaint to the Financial Ombudsman Service (FOS). … Airwallex (Netherlands) B.V. & Airwallex Capital (Netherlands) B.V. (European Economic Area) Customers If you are not satisfied with the decision in our final response, you may be able to refer your complaint to the courts of the Netherlands.

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São os termos publicados do prestador, não aconselhamento jurídico. O seu próprio contrato e a lei do país da sua empresa podem dar-lhe mais.