Monzo Business closed or froze your business account: what its terms say
As of October 9, 2026, these are Monzo Business’s own words on closing accounts: the notice it gives, the reasons it names and where a complaint can go next.
Notice before closing
We can close your account by giving you at least 90 days' notice.
Reasons it names for closing or suspending an account
We may close your account immediately or stop you using your card and/or app if we believe you or anyone with account access has:
broken the law (or attempted to break the law)
broken the terms of this agreement
put us in a position where we might break the law or are at risk of action from a regulator, law enforcement agency or government body
put us in a position where we face potential liability to a third party as a result of how you've operated your account
given us false information at any time
been abusive or threatening to, or harassed (including sexual harassment), anyone at Monzo or a member of our community, where we reasonably believe your behaviour amounts to an unlawful act or offence
your business is no longer eligible for an account with us or there's been a material change to your business.
Complaints and where to go next
If you're still not happy, and are an eligible small business, you may be able to refer your complaint to the Financial Ombudsman Service.
These are the provider’s published terms, not legal advice. Your own agreement and the law where your company is may give you more.