Countingup closed or froze your business account: what its terms say
As of October 9, 2026, these are Countingup’s own words on closing accounts: the notice it gives, the reasons it names and where a complaint can go next.
Notice before closing
16.1 We can terminate this Agreement and close your Account at any time: 16.1.1 if we give you 90 days' notice and refund the Available Balance to you
Reasons it names for closing or suspending an account
16.1.2 with immediate effect if any of the following conditions have been met: … (j) you fall outside of Griffin or TransactPay's risk appetite or you are no longer eligible for an Account with us.
Complaints and where to go next
If you're unhappy with our final response, you have the right to take your complaint to the free, independent Financial Ombudsman Service (FOS).
These are the provider’s published terms, not legal advice. Your own agreement and the law where your company is may give you more.