Tide closed or froze your business account: what its terms say
As of October 9, 2026, these are Tide’s own words on closing accounts: the notice it gives, the reasons it names and where a complaint can go next.
Notice before closing
22.2. We may terminate the Tide Membership Terms by giving you at least ninety (90) days’ prior written
notice and include a written statement of our reasons and the justification for such termination except where
we are not permitted to provide such reasons pursuant to applicable law or regulation or the prevention and
detection of a crime.
Reasons it names for closing or suspending an account
22.3. We may immediately terminate these Tide Membership Terms where we have reason to believe that any
of the following happened:
● you have been suspended for a period of 90 days and you have failed to remediate the cause for
suspension;
● you seriously or repeatedly broke these Tide Membership Terms (including the Acceptable Use Policy)
or other applicable terms or you do anything which, in our reasonable opinion is detrimental to our
brand, image or reputation;
● we reasonably think that you might put us in breach of law or regulation;
● we discover that any of the information you've provided is false or misleading;
● you stop meeting our eligibility criteria;
Complaints and where to go next
after
having received our final response you are still unhappy or not satisfied, then you may, if you are eligible and if
your complaint falls within the Financial Ombudsman Service’s jurisdiction, be able to take your complaint to
the Financial Ombudsman Service (FOS)
These are the provider’s published terms, not legal advice. Your own agreement and the law where your company is may give you more.