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Tide a fermé ou gelé votre compte professionnel : ce que disent ses conditions

Au 9 octobre 2026, voici, mot pour mot, ce que Tide écrit sur la fermeture des comptes : le préavis donné, les motifs invoqués et à qui adresser une réclamation ensuite.

Préavis avant la fermeture

22.2. We may terminate the Tide Membership Terms by giving you at least ninety (90) days’ prior written notice and include a written statement of our reasons and the justification for such termination except where we are not permitted to provide such reasons pursuant to applicable law or regulation or the prevention and detection of a crime.

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Motifs cités pour fermer ou suspendre un compte

22.3. We may immediately terminate these Tide Membership Terms where we have reason to believe that any of the following happened: ● you have been suspended for a period of 90 days and you have failed to remediate the cause for suspension; ● you seriously or repeatedly broke these Tide Membership Terms (including the Acceptable Use Policy) or other applicable terms or you do anything which, in our reasonable opinion is detrimental to our brand, image or reputation; ● we reasonably think that you might put us in breach of law or regulation; ● we discover that any of the information you've provided is false or misleading; ● you stop meeting our eligibility criteria;

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Réclamations et recours

after having received our final response you are still unhappy or not satisfied, then you may, if you are eligible and if your complaint falls within the Financial Ombudsman Service’s jurisdiction, be able to take your complaint to the Financial Ombudsman Service (FOS)

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Ce sont les conditions publiées du prestataire, pas un conseil juridique. Votre propre contrat et le droit du pays de votre entreprise peuvent vous donner davantage.