OFX closed or froze your business account: what its terms say
As of October 16, 2026, these are OFX’s own words on closing accounts: the notice it gives, the reasons it names and where a complaint can go next.
Notice before closing
Pursuant to the Payment Services and Payment Accounts (Amendment) Regulations 2025, we may terminate this Agreement and close your Account with us by giving you ninety (90) days' notice in writing.
Reasons it names for closing or suspending an account
We may suspend or limit your access to the Services, or terminate this Agreement on shorter notice or immediately, if we reasonably believe that: … c. you are no longer eligible for a Service; d. a Service you have requested is, or is alleged to be, connected to fraud, money laundering, terrorist financing, tax evasion, or any other illegal activity; … h. your account has been dormant for more than twenty-four (24) months;
Complaints and where to go next
If more than 35 days from the date of your complaint has passed and you have not received a final response, or you are dissatisfied with the outcome of the final response you have the right to complain to the Financial Ombudsman Service ("FOS") within six months of receiving the final response or the last date upon which you should have received the final response.
These are the provider’s published terms, not legal advice. Your own agreement and the law where your company is may give you more.