Metro Bank closed or froze your business account: what its terms say
As of October 9, 2026, these are Metro Bank’s own words on closing accounts: the notice it gives, the reasons it names and where a complaint can go next.
Notice before closing
If we can, we will tell you before we suspend the service or close the account (giving you two months’ notice).
Reasons it names for closing or suspending an account
We may take any of this action for the following reasons: … If you are not eligible (or no longer eligible) for an account, service or facility.
Complaints and where to go next
If we haven’t been able to resolve your complaint within 35 calendar days of receiving it, or if you’re unhappy with our final response, you may, subject to fulfilling eligibility criteria, be able to refer your complaint to the Financial Ombudsman Service, which provides a free, independent complaint resolution service.
These are the provider’s published terms, not legal advice. Your own agreement and the law where your company is may give you more.