HSBC Hong Kong closed or froze your business account: what its terms say
As of October 16, 2026, these are HSBC Hong Kong’s own words on closing accounts: the notice it gives, the reasons it names and where a complaint can go next.
Notice before closing
13.1 Either Party can terminate any or all Relationship Documents and/or, in the case of the Bank, withdraw any or all of the Services or close any Account by giving 30 days' prior written notice to the other.
Reasons it names for closing or suspending an account
13.2 Either Party can terminate any or all Relationship Documents and/or, in the case of the Bank, withdraw any or all of the Services or close or suspend any Account immediately if the other Party commits a material breach which, with respect to the Bank, includes any activity by the Customer which puts the Bank or any member of the Group at material risk of violating its Compliance Obligations.
Complaints and where to go next
Our aim is to resolve all complaints internally. However, if despite our best efforts you are not entirely satisfied with our handling of your case, you have the right to refer the matter to the Complaint Processing Centre Enforcement Department of the Hong Kong Monetary Authority ("HKMA") … For sole proprietor and small enterprise, you may also refer complaints that involve monetary dispute to the Financial Dispute Resolution Centre ("FDRC")
These are the provider’s published terms, not legal advice. Your own agreement and the law where your company is may give you more.