Genome closed or froze your business account: what its terms say
As of October 9, 2026, these are Genome’s own words on closing accounts: the notice it gives, the reasons it names and where a complaint can go next.
Notice before closing
We may terminate this Agreement unilaterally or stop providing any or all of Genome Services or products at any time without indicating the reason by giving You at least two (2) months’ prior notice to be sent to Your verified e-mail address with Us.
Reasons it names for closing or suspending an account
We reserve the right to terminate this Agreement with immediate effect, terminate provision of Genome Services to You, and close Your Genome Wallet where any of the following circumstances occur: … (p) Your risk level according to our assessment, policies or procedures becomes too high and unacceptable for us;
Complaints and where to go next
If we cannot resolve a dispute amicably, it may be resolved by courts.
These are the provider’s published terms, not legal advice. Your own agreement and the law where your company is may give you more.