ZEN.COM closed or froze your business account: what its terms say
As of October 9, 2026, these are ZEN.COM’s own words on closing accounts: the notice it gives, the reasons it names and where a complaint can go next.
Notice before closing
If we terminate the merchant’s agreement, we will notify the merchant 60 days in advance.
Reasons it names for closing or suspending an account
We may terminate agreement immediately if we reasonably suspect or determine that: … the merchant is using the services for activities related to those provided on the prohibited activities list;
Complaints and where to go next
In case our response to the merchant’s complaint was not satisfactory, or in case such response was not given within the timeframes set in the paragraph above, the merchant has the right to bring the claim to the courts of the Republic of Lithuania.
These are the provider’s published terms, not legal advice. Your own agreement and the law where your company is may give you more.