Xace closed or froze your business account: what its terms say
As of October 21, 2026, these are Xace’s own words on closing accounts: the notice it gives, the reasons it names and where a complaint can go next.
Notice before closing
11.2 We may close a Payment Account by notifying You by e-mail or through the Portal on at least three months' notice or immediately if We suspect that there has been a breach of these Terms and Conditions.
Reasons it names for closing or suspending an account
4.6 If at any time after We have opened Your Payment Account, We become aware that any of the warranties and representations You have made is untrue, We reserve the right, without notice to You, to cease processing any payments for You, immediately suspend and/or close Your Payment Account
Complaints and where to go next
If Your complaint relates to a Payment Account and You are eligible, You may be able to take unresolved complaints to the Financial Ombudsman Service ("FOS").
These are the provider’s published terms, not legal advice. Your own agreement and the law where your company is may give you more.