Vivid Business closed or froze your business account: what its terms say
As of October 9, 2026, these are Vivid Business’s own words on closing accounts: the notice it gives, the reasons it names and where a complaint can go next.
Notice before closing
Vivid, in its sole discretion, may terminate these General T&Cs at any time, by giving you a prior notice as follows - if you are a Retail Customer, a two months prior notice; if you are a Business Customer (excluding for the avoidance of doubt, micro enterprises in countries where they fall under the definition of Retail Customers), at least ten calendar days prior notice.
Reasons it names for closing or suspending an account
we may at any time terminate these General T&Cs with immediate effect by giving written notice to you if: … you present an unacceptably high risk for Vivid;
Complaints and where to go next
You are free to bring your right to the relevant Financial Regulator, i.e. CSSF.
These are the provider’s published terms, not legal advice. Your own agreement and the law where your company is may give you more.