Paysera closed or froze your business account: what its terms say
As of October 9, 2026, these are Paysera’s own words on closing accounts: the notice it gives, the reasons it names and where a complaint can go next.
Notice before closing
Paysera has the right to terminate the Agreement and its Supplements unilaterally and refuse to provide services without indicating the reason, notifying the Client thereof 60 (sixty) days in advance by means provided in Article 10 of the present Agreement.
Reasons it names for closing or suspending an account
Paysera also has the right to terminate the Agreement and its Supplements unilaterally and refuse to provide services for the reasons stated in Clause 12.2 of the present Agreement, notifying the Client thereof 30 (thirty) days in advance by the means provided in Article 10 of the present Agreement. In cases when it turns out that the Client is committing a criminal and/or illegal activity using the Account, Paysera has the right to terminate the Agreement with 5 days' notice.
Complaints and where to go next
The Company’s written response must include information that the Client may submit a complaint to the Bank of Lithuania in the following ways:
These are the provider’s published terms, not legal advice. Your own agreement and the law where your company is may give you more.