Paysend Business closed or froze your business account: what its terms say
As of October 9, 2026, these are Paysend Business’s own words on closing accounts: the notice it gives, the reasons it names and where a complaint can go next.
Notice before closing
11.9. If the Client successfully completed one or more Transactions or used Payment Services, Paysend may terminate the Agreement with or without reason by notifying the Client 60 (sixty) days prior to the desired termination date in accordance with Section 10 of the Agreement. In all other cases Paysend may terminate the Agreement with an immediate effect with or without reason.
Reasons it names for closing or suspending an account
11.2. Events of default: … 11.2.1. the Client violates or threaten to violate the Agreement or its Annexes; … 11.2.2. in Paysend’s sole discretion, the Client’s business activities or use of the Account / Payment Account may harm the Paysend’s business reputation;
Complaints and where to go next
14.3 If the complaint is not resolved to the Client’s full satisfaction, the Client can refer the complaint to the Financial Ombudsman Service (FOS) at Exchange Tower, London E14 9SR.
These are the provider’s published terms, not legal advice. Your own agreement and the law where your company is may give you more.