Mollie Business Account closed or froze your business account: what its terms say
As of October 16, 2026, these are Mollie Business Account’s own words on closing accounts: the notice it gives, the reasons it names and where a complaint can go next.
Notice before closing
Mollie may terminate this Agreement with least two (2) calendar months' written notice for any reason.
Reasons it names for closing or suspending an account
Mollie may terminate this Agreement with immediate effect, in writing, without any resulting liability to you, for the following reasons: … you do not comply with Mollie's internal policies or risk appetite (as updated from time to time), including by maintaining an excessive Chargeback rate;
Complaints and where to go next
If you are not satisfied with our services and wish to make a complaint, you can do so by sending us an email at complaints@mollie.com.
These are the provider’s published terms, not legal advice. Your own agreement and the law where your company is may give you more.