ConnectPay closed or froze your business account: what its terms say
As of October 9, 2026, these are ConnectPay’s own words on closing accounts: the notice it gives, the reasons it names and where a complaint can go next.
Notice before closing
13.2. Without prejudice to item 13.5 below, ConnectPay shall be entitled to unilaterally terminate these Terms and Conditions or any of the Service Agreements and refuse to provide the Services by specifying an objective and important reason of termination by giving a 60 (sixty) days’ written notice
Reasons it names for closing or suspending an account
13.5. ConnectPay is entitled to terminate these Terms of Conditions with immediate effect, terminate provision of the Services to the Customer or User and close the User Account and Account if the Customer and/or User is in breach of provision 10.1 of these Terms and Conditions.
Complaints and where to go next
Scope: For both consumers and corporate clients. Use this if you believe ConnectPay has violated financial market regulations supervised by the Bank of Lithuania.
These are the provider’s published terms, not legal advice. Your own agreement and the law where your company is may give you more.