Bilder (Bilderlings Pay) closed or froze your business account: what its terms say
As of October 9, 2026, these are Bilder (Bilderlings Pay)’s own words on closing accounts: the notice it gives, the reasons it names and where a complaint can go next.
Notice before closing
12.7 Bilderlings Pay will provide the client with a termination notice at least 90 days before the termination is to take effect and explain the reasons for termination.
Reasons it names for closing or suspending an account
12.8 However, Bilderlings Pay may terminate the Agreement and close or suspend Client’s Bilder Account immediately or on shorter notice and/or without explanatory termination notice if: (1) Bilderlings Pay cannot apply proper customer due diligence measure required by applicable AML regulations;
Complaints and where to go next
Step 5 – If you are not happy with our final resolution you can refer your complaint to the Financial Ombudsman Service.
These are the provider’s published terms, not legal advice. Your own agreement and the law where your company is may give you more.