Amaiz closed or froze your business account: what its terms say
As of October 16, 2026, these are Amaiz’s own words on closing accounts: the notice it gives, the reasons it names and where a complaint can go next.
Notice before closing
15.1 If you are not a Large Enterprise or Large Charity: … (b) we may terminate the Agreement by notifying you not later than 2 (two) months in advance. 15.2 If you are a Large Customer or Large Charity, either party may terminate this Agreement by giving at least two months’ notice in writing to the other.
Reasons it names for closing or suspending an account
15.6 We may terminate this Agreement or your use of the Services in whole or in part at any time or the processing of any Transaction(s) if: … (j) we have reasonable grounds to believe you are carrying out a prohibited or illegal activity; (k) we are unable to verify your identity or any other information pertaining to you, your Amaiz Account or a Transaction.
Complaints and where to go next
Unless you are a Large Enterprise or Large Charity, if you are unhappy with the outcome of your complaint you can contact the Financial Ombudsman Service at:
These are the provider’s published terms, not legal advice. Your own agreement and the law where your company is may give you more.