Statrys closed or froze your business account: what its terms say
As of October 9, 2026, these are Statrys’s own words on closing accounts: the notice it gives, the reasons it names and where a complaint can go next.
Notice before closing
We may terminate or suspend your use of the Statrys Services at any time in our sole discretion. … If your Virtual Business Account holds a balance, you shall withdraw your funds in full, subject to our right of set-off, within the thirty (30) days following the receipt of our notification to close your Statrys Account.
Reasons it names for closing or suspending an account
Grounds for termination or suspension, including access to funds, include but are not limited to, (a) your violation of these Master Terms, (b) your provision of any false, incomplete, inaccurate, or misleading information,
Complaints and where to go next
If a dispute or claim is still not resolved through amicable negotiation (including any dispute on the existence, validity or termination of these Hong Kong Terms), you irrevocably consent to the matter being referred to and finally resolved by arbitration in Hong Kong administered by the Hong Kong International Arbitration Centre (“HKIAC”).
These are the provider’s published terms, not legal advice. Your own agreement and the law where your company is may give you more.