Moneybase Business closed or froze your business account: what its terms say
As of October 21, 2026, these are Moneybase Business’s own words on closing accounts: the notice it gives, the reasons it names and where a complaint can go next.
Notice before closing
Unless otherwise provided in these Terms, Moneybase is entitled to terminate the Client relationship by giving the Client 15 days' notice.
Reasons it names for closing or suspending an account
Moneybase may terminate these Terms with immediate effect by giving written notice to the Client in either of the following circumstances: • Moneybase is unable to verify the Client's information in the manner set out in these Terms;
Complaints and where to go next
If you do not fall within the definition of an "eligible customer" in terms of the Arbiter for Financial Services Act (Chapter 555 of the laws of Malta) and therefore you are unable to refer your complaint to the Office of the Arbiter for Financial Services, you have the right to refer your complaint to the Central Bank of Malta.
These are the provider’s published terms, not legal advice. Your own agreement and the law where your company is may give you more.