IFX Payments closed or froze your business account: what its terms say
As of October 16, 2026, these are IFX Payments’s own words on closing accounts: the notice it gives, the reasons it names and where a complaint can go next.
Notice before closing
11.2. Without affecting any other right or remedy available to it and subject to clauses 11.4 and 11.5, either Party may terminate this Agreement at any time without cause provided that: 11.2.1. IFX gives the Client five (5) days’ written notice of its intention to do so; or … 11.4. If the Client is a Charity, or a Micro-Entity, then without affecting any other right or remedy available to us and subject to regulation 51(B) of the PSRs: 11.4.1. IFX may terminate this Agreement at any time without cause by giving no less than ninety (90) days’ prior written notice of its intention to do so to the Client; or
Reasons it names for closing or suspending an account
11.6. Notwithstanding any other provision of this Agreement, IFX may at any time, acting in its reasonable discretion (i) on grounds relating to a suspected unauthorised or fraudulent use of the Services (including relating to APP Scams); or (ii) on grounds relating to a suspected breach of security; or (iii) on the instruction of any of its banking partners; or (iv) to comply with the Applicable Laws; … 11.6.1. immediately suspend or stop the Client’s access to and use of the Services;
Complaints and where to go next
Step 3 – If you are not happy with our final response, you can refer your complaint to the Financial Ombudsman Service (FOS) or the Netherlands Financial Services Complaints Institute (Kifid) using the information set out below.
These are the provider’s published terms, not legal advice. Your own agreement and the law where your company is may give you more.