Equals Money closed or froze your business account: what its terms say
As of October 9, 2026, these are Equals Money’s own words on closing accounts: the notice it gives, the reasons it names and where a complaint can go next.
Notice before closing
29.1 We may terminate the Services provided under these Terms at any time by giving you one (1) month's notice.
Reasons it names for closing or suspending an account
29.2 We may without notice suspend or terminate any part or all of the Services provided under these Terms or any Service Schedule or any of the Services or Additional Services or block payments if: 29.2.1 we suspect criminal activity on your Payment Account or fraudulent use of the Services;
Complaints and where to go next
If you remain dissatisfied, you have the right to refer your complaint to the Financial Ombudsman Service within 6 months of receiving our final response letter.
These are the provider’s published terms, not legal advice. Your own agreement and the law where your company is may give you more.